Star Protection Terms & Conditions

√ Extra 6 Months extended warranty
√ 2 Year Extention EW

GENERAL

1. This Star Protection an extended warranty plan and contract is applicable for IT products accepted by Brightstar Computer Sdn Bhd and valid in Malaysia only.

2. This Star Protection an extended warranty coverage period is valid for six month or two year as stated in the Star Protection plan certificate.

3. This Star Protection contract provides free labour and parts replacement for all natural (manufacturer) defects arising from normal domestic use.

4. The repair and replacement of any parts of the product will be at the option of Brightstar Computer Sdn Bhd.

5. All defective replaced spare parts shall not be returned to the owner and shall become the property of Brightstar Computer Sdn Bhd.

6. The Star Protection an extended warranty contract covers services provided by Brightstar Computer Sdn Bhd and its Authorised Service Centres only.

7. The Star Protection an extended warranty certificate must be presented at Service Counter before any repairing or service job to be carried out.

8. All claims on repair & replacement of parts should not exceed the product purchase price. Brightstar Computer Sdn Bhd reserves the right to replace the product or part under Star Protection contract, with a current equivalent model after attempt to repair the product failed.

9. In the event of theft this Star Protection extended warranty contract is automatically cancelled with no refund.

10. Brightstar Computer Sdn Bhd reserves the right to terminate any Star Protection extended warranty contract with no refund by written notice to the owner in the event that, in the opinion of Brightstar Computer Sdn Bhd, the product is used for the purposes other than for which the product was originally designed i.e. domestic use.

11. Star Protection pack extended warranty does not cover:

It does not cover*

  • Any incurred transportation charges or logistics fees
  • Peripheral, accessories and consumable items such as batteries, tapes, charges, adaptors and all optional add-on parts.
  • Damage resulting from wear and tear.
  • Scratches on all surfaces and externally exposed parts resulting from any usage.
  • Non-operating and cosmetic items, paint, color, or Product finish; accessories used in or with the Product; external cables and cords; glass and lens; add-on options incorporated.
  • Defects or damage due to spills of or immersion in food or liquid.
  • Products with warranty labels removed or incorrect or illegible brands, parts and serial numbers.
  • Serial number on the product or parts has been altered, defaced in any way.
  • Products disassembled or repaired in such a manner as to adversely affect performance or prevent adequate inspection and testing to verify any warranty claim.
  • Problems or defects caused by tampering, conversion, unauthorized modifications or unauthorized repairs.
  • Defects or damage from improper testing, operation, maintenance, installation, adjustment or any alteration or modification of any kind.
  • Damage by computer viruses.
  • Normal or any type of maintenance.
  • Routine maintenance, adjustments, alignments or general cleaning.
  • Manufacturer’s recommended routine maintenance, inspection, cleaning, lubrication, external adjustments and any other instructions.
  • Defects and on-site service charges not covered by the manufacturer’s original written warranty, unless otherwise stated as covered above.
  • Accidental damage or any consequential loss.
  • Burglary, theft, corrosion, animal and insect infestation, misuse, neglect and abuse.
  • Failure caused by a voltage converter and /or applying incorrect voltage to the Product.
  • Diagnosis where no defect has been found or noted.
  • Commercial use (multi-user organizations), public rental, use for profit or communal use for multi-family housing.
  • Damage caused by natural disasters (earthquake, storm, flood, water, sand and pollution), theft, burglary, malicious damage, accidental external impact, animal and pest infestation or intrusion.
  • Software failures & backing up of file and data.